Find your package

	Bronze	Silver	Gold	Platinum
Dedicated agents
Shared agents	< 1000 mins	1000 to 5000 mins	> 5000 mins	Overflow optional
24/7 support
Call handling
Email management
SMS
Live chat
Messaging apps (e.g. Whatsapp)
Third party systems & portals		Up to 5	Up to 5	Unlimited
Service level reviews	Biannually	Quarterly	Monthly	Weekly
Standard SLA
Bespoke SLA
Live dashboard
On-Call Matrix
Triage Tool
Knowledgebase

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Find
your
package

Platinum package

Our Platinum Tier is our premier solution which provides you with dedicated operators who will become a valued extension of your team.

Our premier solution gives you the scalability, flexibility and resilience to grow your business with the complete peace of mind that we are there to support you every step of the way.

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Our entry level service which is perfect for small companies, or even larger companies with a minimal need. A great solution for those seeking a fundamental call answering service, freeing you to focus your precious time on the key areas needed to grow your business.

Silver package

Perfect for companies requiring support of less than 5000 minutes per month, our Silver Tier can help you achieve your business objectives by saving you the time, money and hassle of deploying an in-house solution.

Gold package

Ideal for companies requiring support of over 5000 minutes, our Gold Tier can help you achieve greater efficiency and performance, with Lemon as your trusted outsource partner.