Services Messaging Apps & SMS
Messaging text image

Mastering Engagement Through Apps & SMS

With 41 million messages sent every minute, messaging, stands at the forefront of digital interaction. Lemon’s Messaging Management services integrate this critical channel into your customer experience strategy, ensuring no customer query goes unanswered.

Sms

Specialising in WhatsApp and Facebook Customer Service

Messaging platforms like Facebook Messenger, WhatsApp and SMS have become inseparable parts of your customers' daily lives. Lemon's comprehensive Messaging Management services are designed to seamlessly incorporate these platforms into your customer service framework:

From standard SMS and MMS to the most popular social media apps like WhatsApp and Facebook Messenger, we've got your communication needs covered.
Our system smartly distributes messages based on predefined business rules, priorities, and available resources, ensuring timely and relevant responses.
Agents have the flexibility to tailor canned responses, ensuring each message is personalised and engaging.
The option to easily escalate conversations from messaging to phone calls means maintaining the flow of communication without interruption.
Gain valuable insights into your messaging strategy with comprehensive reporting, including detailed statistics that help refine and improve your approach.

Utilise Lemon Contact Centre’s expertise in WhatsApp and Facebook customer service to revolutionise how you interact with your customers. Opt for our Messaging Management services and make every message count towards building stronger, more responsive customer relationships.

A fresh, dynamic approach to call management. We’re here to help your business with our bespoke solutions

Dedicated to you
& your customers

People group

Communication
experts

We’re a world-class team, bursting with passion and professionalism.

Quality

Quality
assured

Dedicated account manager to ensure that you are completely happy with our service.

Analysis

Performance
reports

Comprehensive reporting, so you know exactly how well we’re performing.

Bill

Transparent
invoicing

Clear and transparent invoicing, which means that you can manage your budget effectively.

Transcript

Full
transcripts

You can get a full transcript along with the name and number for SMS

Let’s talk

A trusted partner

Lemon staff in a meeting

We hold ISO9001 for Quality Management and ISO27001 for Information Security and we’re fully GDPR compliant.

We also work to ISO22301 standards for business continuity, so you know that we will always be there for you in the event of a crisis.

Why choose Lemon
“Lemon now act as our reception. Not only has this been a fantastic cost saving exercise but our service level has actually improved" Leading Law Firm
Customer stories
Person2 Person2 mobile

Your customers
deserve the very zest

24/7 Availability UK based Bespoke service

Get in touch 0800 612 7595
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How can we help?

For fresh outsourcing ideas, talk to us today.

0800 612 7595 Chat with us on WhatsApp