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Mastering Engagement Through Apps & SMS

With 41 million messages sent every minute, messaging, stands at the forefront of digital interaction. Lemon’s Messaging Management services integrate this critical channel into your customer experience strategy, ensuring no customer query goes unanswered.


Specialising in WhatsApp and Facebook Customer Service

Messaging platforms like Facebook Messenger, WhatsApp and SMS have become inseparable parts of your customers' daily lives. Lemon's comprehensive Messaging Management services are designed to seamlessly incorporate these platforms into your customer service framework:

From standard SMS and MMS to the most popular social media apps like WhatsApp and Facebook Messenger, we've got your communication needs covered.
Our system smartly distributes messages based on predefined business rules, priorities, and available resources, ensuring timely and relevant responses.
Agents have the flexibility to tailor canned responses, ensuring each message is personalised and engaging.
The option to easily escalate conversations from messaging to phone calls means maintaining the flow of communication without interruption.
Gain valuable insights into your messaging strategy with comprehensive reporting, including detailed statistics that help refine and improve your approach.

Utilise Lemon Contact Centre’s expertise in WhatsApp and Facebook customer service to revolutionise how you interact with your customers. Opt for our Messaging Management services and make every message count towards building stronger, more responsive customer relationships.

A trusted partner


We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.

“Lemon now act as our reception. Not only has this been a fantastic cost saving exercise but our service level has actually improved" Leading Law Firm
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