Real People, Real Conversations
At Lemon, we bring customer support to life, creating contact centre solutions that solve today’s challenges ready for tomorrow’s journey.
Innovative Software Solutions & Robust Escalation Processes
Use our custom Diagnostic Tools & Knowledgebase for increased first-call resolution rates, whilst our system integration and robust escalation processes ensure call outs are promptly escalated to on-call operatives by our experienced team. Entrust us with your end to end call handling and omnichannel interactions, freeing your skilled personnel to focus where they’re most needed.
Ensuring the Best Customer Experience
Right from the very start a dedicated account manager will assist with onboarding, acting as first point of contact whilst providing clear communication and support throughout your journey with Lemon.
Whilst our quality management processes and detailed reporting ensure you meet your clients' SLAs, avoiding penalties and securing your vital contracts with efficiency and reliability.
To back that up, all interactions are recorded and available to review, offering complete transparency of service and a genuine partnership that is hard to beat.
Streamlined System Integration
Optimise your operations and save on costs with our seamless integration into third-party systems and portals, enhancing efficiency across the board.
- ESM
- Liftdata
- Ami
- Insight
- Mi-Case
- Webfleet
- Epix systems
- mpro5
- IFS
- simPRO
- Responsetap
- Joblogic
- Union Street
- Strategic Imperatives
- TCES Connections
- QFM
A Trusted Partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
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