Real People, Real Conversations
A leading UK outsourced contact centre, delivering seamless 24/7 live business call answering, out-of-hours call handling, email management, web messaging, and SMS services.
24/7 live business call answering starting at just 90p per hour
Established in 2003, Lemon Contact Centre is recognised as one of the UK’s leading outsourced bureau service providers, offering a highly personalised and cost-effective approach to business call answering. Our bureau model means we can seamlessly handle peaks and troughs in demand, ensuring you're never understaffed or over-resourced.
Customer Service Outsourcing
As a leading bureau service provider in the UK, we have been a trusted partner since 2003, operating 24/7 to deliver exceptional services in the following:
- Business call answering
- Out-of-hours call handling
- Switchboard
- Email management
- Web messaging
- SMS and popular messaging platforms like WhatsApp and Facebook Messenger
Our contact centre services are also designed to integrate seamlessly with third-party platforms and CRM, ensuring a smooth and scalable experience for your business. Dedicated account managers provide expert onboarding and continuous support, while our diagnostic tools and knowledgebase enable efficient call triage.
Cost Effective Call Answering
A call answering service is an outsourced service designed to answer incoming calls and digital interactions on behalf of your company.
At Lemon, we leverage our bureau shared agent model to maximise efficiency meaning you only pay for the time our agents are actively working for you. By sharing the same resource pool, businesses benefit from economies of scale, ensuring cost-effectiveness without compromising service quality.
The quality of our contact centre solutions is backed by ISO certifications and PCI-DSS compliance, demonstrating our dedication to security and excellence. As a Real Living Wage employer, we attract and retain top-tier talent, which directly enhances the level of service delivered to your customers.
Customer service outsourcing solutions. Get in touch today!
24/7 Availability UK based Bespoke service