Your Contact Centre for Real People, Real Conversations

At Lemon, we bring customer contact to life, creating solutions that solve today’s challenges ready for tomorrow’s journey.

Beyond Call Answering: Comprehensive Support Since 2003

Proudly 'born & raised' in the North East, Lemon Contact Centre has been delivering customer service solutions for businesses across different industries since 2003. Trusted by many well-known organisations who value a genuine partnership and require the reassurance of a secure, compliant, UK based outsourcer.

Streamlined System Integration for Cost Savings

Optimise your operations and save on costs with our seamless integration into third-party systems and portals, enhancing efficiency across the board.

Genysis Microsoft Verisae Zendesk Sage Concerto Cloudfm
  • ESM
  • Liftdata
  • Ami
  • Insight
  • Mi-Case
  • Webfleet
  • Epix systems
  • mpro5
  • IFS
  • simPRO
  • Responsetap
  • Joblogic
  • Union Street
  • Strategic Imperatives
  • TCES Connections
  • QFM

A trusted partner

Lemon staff in a meeting

We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant.

ABT4633

Innovative Software Solutions to Reduce Your Expenses

Use our custom Diagnostic Tools & Knowledge Base for increased first-call resolution rates and decreased need for expensive call-outs. Entrust us with your end to end call handling and omnichannel interactions, freeing your skilled personnel to focus where they’re most needed.

Adobe Stock 305689777 Shutterstock 1407116471 Image minify
A fresh, dynamic approach to call management. We’re here to help your business with our bespoke solutions A fresh, dynamic approach to call management. We’re here to help your business with our bespoke solutions A fresh, dynamic approach to call management. We’re here to help your business with our bespoke solutions

Ensuring the Best Customer Experience

Our quality management processes and detailed reporting ensure you meet your clients' SLAs, avoiding penalties and securing your vital contracts with efficiency and reliability.

Our clients

We are proud to work with some incredible brands & businesses and we never take for granted the trust that they place in us each and every day.

Why choose Lemon

Let us do the
heavy lifting —
get in touch today

24/7 Availability UK based Bespoke service

customer
stories
A
Lemon are an ultra-professional team. I’m very impressed with the standards at Lemon’ Operations Director at a leading FM company
Customer stories

Fresh news
from Lemon

Cookies on Lemon

We use cookies on our website to give you a better experience, improve performance and for analytics. By using this website you agree to our privacy policy and the use of cookies

Error setting cookie preference