Real People, Real Conversations

At Lemon, we bring customer support to life, creating contact centre solutions that solve today’s challenges ready for tomorrow’s journey.

Two of our staff providing call answering assistance with headsets on, looking at their computers.

Customer Service Outsourcing

At Lemon Contact Centre, we specialise in providing bespoke contact centre solutions that are tailored to your unique business needs. As a leading bureau service provider in the UK, we have been a trusted partner since 2003, operating 24/7 to deliver exceptional services such as call answering, email management, web messaging, and customer support through SMS and popular platforms like WhatsApp and Facebook Messenger.

Our advanced technology stack, which includes Genesys Cloud, ensures a seamless and efficient experience for both your team and your customers. By leveraging cutting-edge technology, we provide powerful insights, advanced analytics, and real-time communication tools to enhance every interaction. With ISO9001 and ISO27001 certifications, PCI-DSS compliance, and a commitment to being a Real Living Wage employer, our contact centre is built on quality and ethical practices.

Our contact centre services are also designed to integrate seamlessly with third-party platforms, ensuring a smooth and scalable experience for your business. Dedicated account managers provide expert onboarding and continuous support, while our diagnostic tools and knowledgebase enable efficient call triage. Choose Lemon Contact Centre to focus on your core business while we handle your customer communication needs.

Omni channel specialists A member of our team wearing a headset, talking to one of our clients to provide assistance.
A fresh, dynamic approach to call management. We’re here to help your business with our bespoke contact centre solutions

Contact Centre as a Service

Lemon Contact Centre is recognised as one of the UK’s leading outsourced bureau service providers, offering a highly personalised and flexible approach to ensure every solution aligns with your business goals. Our UK-based contact centre team brings local expertise, which is invaluable for businesses targeting the UK market.

The quality of our contact centre services is backed by ISO certifications and PCI-DSS compliance, demonstrating our dedication to security and excellence. As a Real Living Wage employer, we attract and retain top-tier talent, which directly enhances the level of service delivered by our contact centre.

Lemon Contact Centre is dedicated to enhancing your business’s flexibility, resilience, and scalability.

A Trusted Partner

Lemon Sept2020 86 8inch

We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.

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Lemon are an ultra-professional team. I’m very impressed with the standards at Lemon’ Operations Director at a leading FM company
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