The contact centre partner for engineering, technical & care sectors.

Leverage our talent & technology to support your service delivery, giving you greater scalability, flexibility and resilience.

Call answering and so much more, since 2003.

Founded in 2003, we are a 24/7, UK based, contact centre providing customer service solutions to engineering, technical & care companies worldwide. Our solutions save you the time, money, and the hassle of deploying in-house support services, as well giving you the confidence to expand your business knowing we are there to support you every step of the way.

System integration that saves you money.

We can help you reduce costs & increase efficiency by working directly on third party systems and portals.

Genysis Microsoft Verisae Zendesk Sage Concerto Cloudfm
  • ESM
  • Liftdata
  • Ami
  • Insight
  • Mi-Case
  • Webfleet
  • Epix systems
  • mpro5
  • IFS
  • simPRO
  • Responsetap
  • Joblogic
  • Union Street
  • Strategic Imperatives
  • TCES Connections
  • QFM

A trusted partner

Lemon staff in a meeting

We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being an Alcumus SafeSupplier.

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Bespoke software that cuts your costs.

Using our bespoke Diagnostic Tools & Knowledgebase we can increase first call resolutions and reduce costly call-outs. Let us handle and triage your first line calls, allowing your operatives and engineers to focus their skills where they add most value.

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A fresh, dynamic approach to call management. We’re here to help your business with our bespoke solutions A fresh, dynamic approach to call management. We’re here to help your business with our bespoke solutions A fresh, dynamic approach to call management. We’re here to help your business with our bespoke solutions

Rapid & efficient dispatch.

Robust escalation processes and in-depth reporting ensures you meet your clients’ SLA’s, preventing contractual penalties being imposed and helping you retain important contracts.

Our clients

We are proud to work with some incredible brands & businesses and we never take for granted the trust that they place in us each and every day.

Why choose Lemon

Let us do the
heavy lifting —
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24/7 Availability UK based Bespoke service

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Lemon are an ultra-professional team. I’m very impressed with the standards at Lemon’ Operations Director at a leading FM company
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