A Leading Contact Centre for First Day Absence Management
Leveraging over 20 years of expertise, our 24/7 outsourced contact centre takes the stress out of first-day absence management. We provide a seamless service, with the added option of clinical support, helping organisations reduce disruption, boost productivity, and support employee wellbeing.
Outsourced First-Day Absence Management 24/7
With transparent reporting and rigorous quality assurance, our first-day absence management contact centre service increases productivity, safeguards compliance, and supports employee wellbeing. Widely proven to reduce short-term sickness absence, first-day absence management helps employees return to work quickly and safely while cutting the cost of absenteeism to your business.
First-Day Absence Management Call Handling 24/7
Employee absence costs UK businesses millions each year in lost productivity, disruption, and increased overheads. At Lemon, we solve this challenge with a 24/7/365 first-day absence reporting service that helps keep your business running smoothly. Employees notify their absence by phone to a live operator, while our experienced advisors triage calls to capture essential details, log absences accurately, and manage any necessary referrals or escalations.
Where clinical input is required, advisors can arrange a nurse call-back or transfer the employee directly, and any clinical emergencies are handled in line with your procedures for swift action.
Every call is recorded and available for review, with quality monitoring aligned to your SLAs ensuring transparency, accountability, and supporting measurable improvements to business performance.
Dedicated to You
and Your Customers
Customer
service experts
Quality
assurance
We’ll adapt
to your systems
Performance
reports
Recorded
communications
Transparent
invoicing
A Trusted Partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
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Customer service outsourcing solutions. Get in touch today.
24/7 Availability UK based Bespoke service