Call Centre Service Packages
Find the perfect contact centre solution tailored to your needs. Whether you're a growing firm or an established enterprise, our shared bureau and dedicated agents services ensure seamless support as your business evolves. Designed to grow with you, our solutions provide the efficiency, reliability, and expertise needed to enhance customer interactions and drive success.
Outsourced
Contact
Centre
Solutions
Platinum package
Our Platinum Tier delivers unmatched scalability, flexibility, and resilience, empowering your business to grow with confidence. With Lemon’s expert outsourced contact centre services and dedicated agents, you’ll have complete peace of mind knowing we’re here to support you every step of the way.
Bronze package
Our Bronze Tier delivers a cost-effective, entry-level solution for professional business call answering through our shared agent service. Designed to streamline operations, save time, and reduce costs, it ensures reliable support to keep your business running efficiently.
Silver package
Our Silver Tier provides a cost-effective, mid-tier solution for professional business call answering and email management through our shared agent service. Designed to save you time, and reduce costs, it offers the reliable support your business needs to thrive.
Gold package
Our Gold Tier provides seamless scalability, flexibility, and reliability. With Lemon’s expert outsourced contact centre services, you can streamline operations and drive growth with confidence, knowing we’re here to support you throughout your journey.
Happy Customers, Happy Engineers, Happy You!
FIND YOUR PACKAGE
| Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Dedicated agents | ||||
| Shared agents | 1000 mins | >1500 to 5000 mins | > 5000 mins | Overflow optional |
| 24/7 Support | ||||
| Call Answering | ||||
| Email Management | ||||
| SMS | ||||
| Web Messaging | ||||
| Messaging Apps (e.g. Whatsapp) | ||||
| Third Party Systems & Portals | Up to 5 | Up to 5 | Unlimited | |
| Quality Framework | Standard | Standard | Bespoke | AI Enhanced |
| Service Level Agreement | Standard | Standard | Bespoke | Bespoke |
| Service Level Reviews | Biannually | Quarterly | Monthly | Weekly |
| Live Dashboard | ||||
| On-Call Matrix | ||||
| Triage Tool | ||||
| Knowledgebase | ||||
| Call Recording |
Customer service outsourcing solutions. Get in touch today.
24/7 Availability UK based Bespoke service