Outsourced Contact Centre Service Packages
Find the right contact centre solution for your organisation. Whether you are a growing business or an established enterprise, Lemon’s shared contact centre and dedicated team services provide reliable, scalable customer support as your operational requirements evolve.
Which Contact Centre Tier Is Right for Your Organisation?
Lemon’s contact centre tiers are designed to support organisations at different stages of operational growth. Many businesses begin with shared contact centre services to ensure calls are answered professionally and customer enquiries are captured accurately.
As customer contact volumes increase and operational processes become more complex, organisations often move towards multi-channel support, deeper system integration or dedicated outsourced contact centre teams.
Our tiered service structure allows organisations to scale their customer support operation while maintaining consistent service standards and operational visibility. This structured approach enables businesses to evolve their outsourcing model as operational needs and customer expectations grow.
Scalable Outsourced Contact Centre Packages
Bronze Tier
Our Bronze Tier delivers a cost-effective, entry-level outsourced contact centre solution for professional call handling through our shared agent service. Ideal for smaller organisations or lower call volumes requiring reliable call answering, message capture and 24/7 customer contact coverage.
Silver Tier
Our Silver Tier provides structured multi-channel customer contact including call answering, email management and interaction with third-party systems or portals. Delivered through our shared agent service with 24/7 coverage, it is ideal for organisations managing increasing volumes of customer enquiries and service requests.
Gold Tier
Our Gold Tier provides integrated contact centre support with deeper interaction across client systems, structured triage processes and enhanced service governance. Delivered through our experienced contact centre teams with 24/7 coverage, it supports organisations managing complex customer enquiries and operational service requests.
Platinum Tier
Our Platinum Tier provides a dedicated, ring-fenced outsourced contact centre team operating as a direct extension of your organisation. Ideal for businesses requiring fully integrated customer support operations, it delivers maximum scalability, operational resilience and consistent round-the-clock service coverage.
Happy Customers, Happy Engineers, Happy You!
FIND YOUR PACKAGE
| Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Dedicated agents | ||||
| Shared agents | 1000 mins | >1500 to 5000 mins | > 5000 mins | Overflow optional |
| 24/7 Support | ||||
| Call Answering | ||||
| Email Management | ||||
| SMS | ||||
| Web Messaging | ||||
| Messaging Apps (e.g. Whatsapp) | ||||
| Third Party Systems & Portals | Up to 5 | Up to 5 | Unlimited | |
| Quality Framework | Standard | Standard | Bespoke | AI Enhanced |
| Service Level Agreement | Standard | Standard | Bespoke | Bespoke |
| Service Level Reviews | Biannually | Quarterly | Monthly | Weekly |
| Live Dashboard | ||||
| On-Call Matrix | ||||
| Triage Tool | ||||
| Knowledgebase | ||||
| Call Recording |
Extend Your Service with Business Process Outsourcing
Lemon’s contact centre services often form the operational core of a wider outsourcing strategy. Many organisations extend their call handling service with additional Business Process Outsourcing (BPO) support, allowing administrative tasks, customer follow-up processes, and operational workflows to be managed alongside inbound customer contact.
These services are delivered either directly by Lemon or through carefully selected specialist partners operating within Lemon’s governance framework.
Discuss the Right Contact Centre Package for Your Organisation.
24/7 Availability UK based Bespoke service