WhatsApp & SMS Outsourcing
WhatsApp Business and SMS are now core customer service channels. Lemon delivers secure, scalable WhatsApp and SMS outsourcing fully integrated into your customer support operation, governed by defined SLAs and ISO-certified controls.
Structured WhatsApp Business & SMS Support at Scale
Lemon provides professionally managed WhatsApp and SMS outsourcing built around defined workflows and measurable SLAs. From service enquiries and appointment updates to delivery notifications and complaints, our teams can operate directly within your CRM or ticketing systems, ensuring every digital interaction is logged, visible and fully integrated with your wider contact centre strategy.
WhatsApp Business requires registration, verification and approved message templates before it can be deployed as a professional customer service channel. Lemon supports the full setup process, from configuration and integration to workflow alignment, enabling organisations without existing capability to introduce a structured, operationally governed messaging channel from day one.
Managed WhatsApp & SMS Support
WhatsApp Business and SMS operate as integrated service channels within your wider contact centre strategy rather than standalone messaging tools. Our teams can work directly within your CRM, helpdesk or operational systems, logging every interaction in real time to maintain accuracy, visibility and seamless workflow progression.
Delivery sits within ISO9001 and ISO27001 certified management systems and Lemon’s AI-powered Quality Framework, supported by structured SLAs and secure access controls. Performance reporting provides clear visibility of volumes, response times and resolution outcomes, ensuring WhatsApp and SMS channels remain controlled, measurable and aligned to your wider operational standards.
Looking to introduce WhatsApp Business or SMS support? Talk to our team.
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