Education Support & Enquiry Management
With over 20 years of experience, our UK-based contact centre delivers parent and learner enquiry management tailored specifically for online and independent education providers, ensuring responsive support and consistent service for families year-round.
Dedicated Support for Parents and Learners
We manage parent, learner and admissions enquiries with clarity, accuracy and care. Acting as an extension of your internal team, we deliver structured, secure enquiry handling that improves response times, reduces pressure on staff and ensures families receive consistent, high-quality support.
Strengthening Education Operations Behind the Scenes
Our trained education support agents manage enquiries from parents, learners and prospective families across digital and voice channels. Working within your systems and agreed workflows, agents capture accurate information, resolve routine queries at first contact where possible, and provide guidance on admissions, timetables, portal access and exam-related enquiries. Where further action is required, cases are escalated promptly to the appropriate academic, admissions or finance teams in line with defined processes.
All enquiries are logged within your CRM or case management platform, with structured reporting to support performance monitoring and oversight. This provides clear visibility of contact volumes, enquiry categories, response times and escalation activity, ensuring accountability while helping education providers manage demand efficiently under increasing cost pressures.
Get in touch to discuss how we can support your parents, learners and admissions teams.
24/7 Availability UK based Bespoke service