Specialist First-Day Absence Management Support
With over 20 years’ experience, Lemon provides a 24/7 first-day absence reporting service, helping organisations manage absence consistently from day one. We work directly with employers, and alongside absence management providers, to capture accurate absence information, follow agreed workflows, and offer the option of clinical nurse call-back.
Outsourced First-Day Absence Management 24/7
With transparent reporting and rigorous quality assurance, our first-day absence management contact centre service increases productivity, safeguards compliance, and supports employee wellbeing. Widely proven to reduce short-term sickness absence, first-day absence management helps employees return to work quickly and safely while cutting the cost of absenteeism to your business.
First-Day Absence Management Call Handling 24/7
Employee absence costs UK businesses millions each year in lost productivity, disruption, and increased overheads. At Lemon, we solve this challenge with a 24/7/365 first-day absence reporting service that helps keep your business running smoothly. Employees report their sickness or absence by phone to a live operator, while our experienced advisors triage calls to capture essential details, log absences accurately, and manage any necessary referrals or escalations.
Optional clinical support is provided through a nurse call-back service delivered by UK NMC-registered nurses, with signposting in accordance with agreed procedures.
Every call is recorded and available for review, with quality monitoring aligned to your SLAs ensuring transparency, accountability, and supporting measurable improvements to business performance.
Absence Management outsourcing solutions. Get in touch today.
24/7 Availability UK based Bespoke service