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Contact Centre Specialists
Lemon specialise in both inbound & outbound solutions to help you deliver an awesome customer experience.
A trusted partner for your outsourcing needs
![UK](https://www.lemoncontactcentre.co.uk/uploads/general-images/icons/_80x80_fit_center_75_none/uk@2x.png)
Based in the UK
We are based in Stockton-On-Tees in the North East of England.
24/7 Availability
We are there for you whenever you need us, 24/7/365
Quality & Trust
We build relationships based on competency, reliability and honesty.
The Zest
service
offering
![Services bpo](https://www.lemoncontactcentre.co.uk/uploads/general-images/_960x740_fit_center_75_none/services-bpo@2x.jpg)
Business Process Outsourcing
Helping you to achieve your business objectives, enhance your customer experience and expedite efficiencies, with cost savings of >40% within your operation.
![Call management small](https://www.lemoncontactcentre.co.uk/uploads/general-images/_560x420_fit_center_75_none/call-management-small@2x.jpg)
Call Answering
Still the most popular method of communication, accounting for approximately 50% of enquiries.
![Web chat](https://www.lemoncontactcentre.co.uk/uploads/general-images/_560x420_fit_center_75_none/web-chat.jpg)
Live Chat
Web chat has a 73% satisfaction rate as a way for customers to interact with businesses.
![Email services](https://www.lemoncontactcentre.co.uk/uploads/general-images/_560x420_fit_center_75_none/email-services.jpg)
Email Management
A huge 62% of customers want to communicate with companies via email for customer service.
![Sms solutions](https://www.lemoncontactcentre.co.uk/uploads/general-images/_560x420_fit_center_75_none/sms-solutions.jpg)
Messaging Apps & SMS
Keep the (two-way) conversation going on your customers’ favourite messaging apps.
![Woman with yellow background](/assets/img/content/person1@2x.jpg?id=fa6f9abbda74903eebf72c139c9e7af2)
Your customers
deserve the very zest
24/7 Availability UK based Bespoke service
Happy Customers, Happy Engineers, Happy You!
Find your package
Bronze | Silver | Gold | Platinum | |
---|---|---|---|---|
Dedicated agents | ||||
Shared agents | < 1000 mins | 1000 to 5000 mins | > 5000 mins | Overflow optional |
24/7 support | ||||
Call handling | ||||
Email management | ||||
SMS | ||||
Web Messaging | ||||
Messaging apps (e.g. Whatsapp) | ||||
Third party systems & portals | Up to 5 | Up to 5 | Unlimited | |
Service level reviews | Biannually | Quarterly | Monthly | Weekly |
Standard SLA | ||||
Bespoke SLA | ||||
Live dashboard | ||||
On-Call Matrix | ||||
Triage Tool | ||||
Knowledgebase |
![Services sectors1](https://www.lemoncontactcentre.co.uk/uploads/general-images/_550x700_crop_center_75_none/services-sectors1@2x.jpg)
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A diverse range of sectors served
We offer bespoke solutions for all industry sectors including:
- Facilities Management
- Law
- Engineering
- Manufacturing
- Lift
- Utilities
- Telecoms
- IT / Tech
- Retail
- Healthcare
- Funeral
and many more...
"We live in the age of convenience, where information is accessible 24/7, you can get almost anything on-demand, we want it all, and we want it now. Lemon enables our customers to contact us whenever they wish, however they wish which has transformed our customer's experience"National Engineering Company
![Person1](https://www.lemoncontactcentre.co.uk/uploads/general-images/_2400x1000_crop_center-center_75_none/person1@2x.jpg)
![Person1 mobile](https://www.lemoncontactcentre.co.uk/uploads/general-images/_630x1200_crop_center-center_75_none/person1-mobile@2x.jpg)
Your customers
deserve the very zest
24/7 Availability UK based Bespoke service