Dedicated Contact Centre Teams for Complex, High-Volume Operations
For organisations with complex processes or higher volumes, Lemon’s dedicated agent contracts provide ring-fenced, fully trained teams operating exclusively on your account. Our AI-enabled, UK-based contact centre combines structured governance with experienced operators to deliver the control, consistency and performance required at scale.
Dedicated FTE Contact Centre Teams with Full Operational Control
Lemon’s dedicated contact centre teams provide ring-fenced, fully trained agents operating exclusively on your account. This model is designed for enterprise contact centre outsourcing where control, compliance and scalability are critical. Our AI-enabled, UK-based contact centre combines structured governance, workforce planning and experienced operators to deliver the control, consistency and measurable performance required at scale.
UK-Based Dedicated Contact Centre Teams Aligned to Your Organisation
Our dedicated UK-based agents operate exclusively on your account, delivering structured contact centre support aligned to your workflows, SLAs and service standards. Each team is trained specifically on your processes, systems and escalation frameworks, ensuring consistent service delivery, deep operational knowledge and full alignment with your brand. Operations are underpinned by ISO9001 and ISO27001 standards, providing assurance around governance, data protection and service integrity.
Interactions are managed in line with agreed governance structures, with accurate data capture, defined triage processes and clear escalation pathways to ensure issues reach the right team first time. All activity can be recorded and monitored for quality assurance and accountability, supported by structured reporting and real-time dashboards providing full visibility of volumes, performance metrics and SLA adherence.
Dedicated contact centre solutions. Speak to a specialist.
24/7 Availability UK based Bespoke service