Bronze Package
Our Bronze Tier delivers a cost-effective entry-level outsourced contact centre solution through Lemon’s shared agent service. Designed for organisations requiring reliable call handling and message capture, it provides professional 24/7 customer contact coverage without the complexity of dedicated teams.
Who the Bronze Tier Is Designed For
The Bronze Tier is ideal for smaller organisations, growing businesses or companies with lower call volumes that still require professional 24/7 customer contact coverage.
Our Bronze Tier supports up to 1,000 minutes of shared contact centre support each month. Lemon’s bureau team answers calls in your business name, captures key information and dispatches messages to your team according to agreed processes.
Many organisations use the Bronze Tier as an outsourced front-line contact point, ensuring calls are answered professionally, messages are captured accurately and urgent enquiries are escalated according to predefined processes.
Professional Call Handling and Message Capture
Designed as a cost-effective 24/7 call answering solution, our bureau team answers calls in your business name, logs key details into our system and dispatches messages to your team according to predefined processes. Detailed call reports ensure you're always informed about actions taken on your behalf.
Available 365 days a year, the Bronze Tier can serve as a dedicated out-of-hours call answering service or provide seamless overflow support during peak daytime hours, ensuring uninterrupted service for your customers.
Backed by our standard service level agreement and ISO certifications, the service delivers consistent quality, professionalism and reliability.
What’s Included in the Bronze Tier
• Up to 1,000 minutes of shared contact centre support per month
• Professional call answering in your company name
• Accurate message capture and dispatch
• 24/7/365 customer contact coverage
• Standard service level agreement
• Biannual service reviews
The Bronze Tier forms the entry point to Lemon’s structured contact centre service framework. For organisations requiring additional operational support, Lemon’s contact centre services can also be extended with wider Business Process Outsourcing where required.
FIND YOUR PACKAGE
| Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Dedicated agents | ||||
| Shared agents | 1000 mins | >1500 to 5000 mins | > 5000 mins | Overflow optional |
| 24/7 Support | ||||
| Call Answering | ||||
| Email Management | ||||
| SMS | ||||
| Web Messaging | ||||
| Messaging Apps (e.g. Whatsapp) | ||||
| Third Party Systems & Portals | Up to 5 | Up to 5 | Unlimited | |
| Quality Framework | Standard | Standard | Bespoke | AI Enhanced |
| Service Level Agreement | Standard | Standard | Bespoke | Bespoke |
| Service Level Reviews | Biannually | Quarterly | Monthly | Weekly |
| Live Dashboard | ||||
| On-Call Matrix | ||||
| Triage Tool | ||||
| Knowledgebase | ||||
| Call Recording |
Discuss the Right Contact Centre Tier for Your Organisation.
24/7 Availability UK based Bespoke service