Web Messaging and Live Chat Support
Web Messaging allows customers to engage with your business instantly while they are on your website. For organisations that do not currently offer live chat, Lemon can implement and manage the channel on your behalf, providing UK-based operators who handle enquiries in real time, follow agreed workflows, and escalate where required.
Outsourced Web Messaging Services
Web messaging allows customers to connect instantly while on your website. Lemon delivers this as a fully outsourced service, providing UK-based operators who resolve agreed enquiry types at first contact, capture structured information, and escalate in line with defined workflows. The result is faster responses, consistent handling, and an improved customer experience.
Before launch, we work with your IT team to deploy web messaging on your website. Routing rules, response standards and escalation pathways are agreed upfront so the channel operates consistently and in line with your brand and service standards.
Enhancing Customer Service Through Real-Time Engagement
Web messaging is deployed as part of your wider service environment rather than as a standalone tool. Operators can work within your CRM, helpdesk or booking systems to log outcomes in real time, ensuring enquiries are captured accurately, categorised correctly and visible to internal teams. This maintains data integrity and ensures conversations progress through your established workflows without duplication or parallel processes.
Regular reporting provides clear visibility of volumes, response times, enquiry types and outcomes within Lemon’s AI-powered Quality Framework, underpinned by ISO certification and PCI-DSS compliance. This insight enables continuous refinement, adapting to customer behaviour, demand patterns and operational priorities while maintaining consistent standards.
Looking to introduce web messaging? Complete the form and a specialist will contact you.
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