Privacy Policy

Last Issued: 23 February 2024


In this Privacy Statements the terms, 'we' or 'us' is Lemon Contact Centre.

Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws. We are registered with the UK Information Commissioner's Office (ICO) as a data controller under registration number Z3522971.

Please read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us.


What information we collect

We process personal information which you give us:

As a customer to provide you with the Business Process Outsourcing services you have requested for yourself and/or your customers

Whilst servicing your account in writing or over the phone

If you request information or assistance from us

whilst visiting our website

What personal information we process

This may include:

Full names, email addresses, job titles, telephone numbers, company name, company address, company website, social profiles and IP address, any other information required to manage your service, or any information which is disclosed to us throughout our relationship.

The name, address, email address, telephone numbers of your customers where we are providing services on your behalf and any other personal information they may disclose.

Additionally, anonymous information about your computer and network’s hardware and software and approximate geographic location is collected in order to provide general information regarding the use and users of the website.

Special Categories of Personal Data

Special categories of personal data include information about an individual's health and other categories of personal information which are closely protected (e.g. ethnicity or biometrics).

We will process sensitive classes of information that may include physical or mental health details, racial or ethnic origin, religious or other beliefs and trade union membership where you or your customers have voluntarily provided this information to us and have agreed that we can use this information to deliver products and services to them on your behalf. Where possible we shall seek to minimise the collection and use of such special categories of personal data.

How we use your information

We use your information to:

provide business process outsourcing services

provide and service your account

We will process your information where we have a legitimate interest to do so, where we are permitted by law or to comply with applicable law and regulation.


Legal Basis

Providing a service and internal processing

To assess your needs and provide you (and your customers) with suitable products and services

  • Necessary for performance of contract

  • Where special categories of personal data are processed, these are necessary to assess your needs

To service and administer your account

  • Legitimate interests to provide and manage the service

To verify the identity of our customers

  • To comply with legal obligations to prevent money laundering

To confirm, update and improve our customer records

  • To comply with legal obligations in the Data Protection regulations

To provide you and your customers with any information on the services that you or they have requested

  • Legitimate interests to provide information on the services you have requested

Relationship Management

To manage and develop our relationship with you and inform you of products and services which may be of interest to you.

  • Legitimate interest to service your account and improve our service to you

Training and Development

For training purposes and to improve our service to you

  • Legitimate interests to improve our services and develop our employees

Marketing Purposes
To send you marketing communication to highlight Lemon Contact Centre products and services that may be of interest to you
  • With your consent
To identify you when you visit our website
  • With your consent
To identify you when you try to contact us via our website
  • With your consent
To advertise Lemon Contact Centre as you browse other site on the internet
  • With your consent

Complying with Legal Obligations

If we are obliged to disclose information by reason of any law, regulation or court order

  • To comply with legal obligations


To transfer information to any entity which may acquire rights in us

  • Legitimate interests for commercial interests

For any other purpose to which you agree.

  • With your consent

How we retain your personal information

We will retain your personal information in accordance with applicable laws. We will take reasonable steps to destroy or anonymise personal information we no longer need for the purposes we have set our above.
Our retention periods are:

Type of personal information

Retention Period

General personal data which includes your normal personal data and personal identity data

  • 3 years after the end of our relationship with you

Call Recordings

  • 6 months

General personal data relating to your customers
  • 6 months

Special categories of personal data relating to your customers

  • 6 months

How we share your information

Lemon Business Solutions works with carefully selected suppliers that carry out certain functions on our behalf to support the services provided to you. These include, for example, companies that help us with technology services, data centres, and marketing suppliers. We only share personal data that enable our suppliers to provide their services and it will always be shared in a secure and appropriate manner. Personal data will only be used for the intent that it was supplied to provide the services that you have requested.

Information Security

We invest appropriate resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.


We will keep this Privacy Statement under review and make updates from time to time. Any minor changes to this Privacy Statement will be posted on this page and we will communicate any major changes to you.


Where links are provided to other websites it should be noted that they are not and cannot be governed by our Privacy Statement. We cannot guarantee your privacy when you access other websites through any link provided on this website.

Your Rights

You have the right to request copies of your personal information within our custody and control and details of how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You also have a right, in certain circumstances, to object to our processing of your personal information, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on 'consent', but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest.
In relation to all of these rights, please write to us at the address below.

Complaints Process

If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to complain to the Information Commissioner’s Office, which regulates the processing of personal data.

Contact Us

You can contact us by writing to:

Compliance Department

Lemon Contact Centre.

Unit 1, Lockheed Court

Preston Farm Business Park


TS18 3SH

Or by email to:
Telephone queries can be made to: 0800 612 7595

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