Last Issued: 20th May 2021
In this Privacy Statements the terms, 'we' or 'us' is Lemon Contact Centre.
Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws. We are registered with the UK Information Commissioner's Office (ICO) as a data controller under registration number Z3522971.
Please read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us.
What information we collect
We process personal information which you give us:
As a customer to provide you with the Business Process Outsourcing services you have requested for yourself and/or your customers
Whilst servicing your account in writing or over the phone
If you request information or assistance from us
What personal information we process
employee’s names, email addresses, job titles, telephone numbers, company name, company address and company website.
the name, address, email address, telephone numbers of your customers where we are providing services on your behalf and any other personal information they may disclose.
Additionally, anonymous information about your computer hardware and software and approximate geographic location is collected in order to provide general statistics regarding the use of the website.
Special Categories of Personal Data
Special categories of personal data include information about an individual's health and other categories of personal information which are closely protected (e.g. ethnicity or biometrics).
We will process sensitive classes of information that may include physical or mental health details, racial or ethnic origin, religious or other beliefs and trade union membership where you or your customers have voluntarily provided this information to us and have agreed that we can use this information to deliver products and services to them on your behalf. Where possible we shall seek to minimise the collection and use of such special categories of personal data.
How we use your information
We use your information to:
provide business process outsourcing services
provide and service your account
We will process your information where we have a legitimate interest to do so, where we are permitted by law or to comply with applicable law and regulation.
Providing a service and internal processing
To assess your needs and provide you (and your customers) with suitable products and services
To service and administer your account
To verify the identity of our customers
To confirm, update and improve our customer records
To provide you and your customers with any information on the services that you or they have requested
To manage and develop our relationship with you and inform you of products and services which may be of interest to you.
Training and Development
For training purposes and to improve our service to you
Complying with Legal Obligations
If we are obliged to disclose information by reason of any law, regulation or court order
To transfer information to any entity which may acquire rights in us
For any other purpose to which you agree.
How we retain your personal information
We will retain your personal information in accordance with applicable laws. We will take reasonable steps to destroy or anonymise personal information we no longer need for the purposes we have set our above.
Our retention periods are:
Type of personal information
General personal data which includes your normal personal data and personal identity data
Special categories of personal data relating to your customers
How we share your information
Where necessary or required we share information with our appointed IT contractors and third-party data centres as part of our IT infrastructure. We do not share your information with any outside third parties for marketing, market research or commercial purposes. It is used only for the intent that it was supplied to provide the services that you have requested.
We invest appropriate resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.
We will keep this Privacy Statement under review and make updates from time to time. Any minor changes to this Privacy Statement will be posted on this page and we will communicate any major changes to you.
Where links are provided to other websites it should be noted that they are not and cannot be governed by our Privacy Statement. We cannot guarantee your privacy when you access other websites through any link provided on this website.
You have the right to request copies of your personal information within our custody and control and details of how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You also have a right, in certain circumstances, to object to our processing of your personal information, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on 'consent', but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest.
In relation to all of these rights, please write to us at the address below.
If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to complain to the Information Commissioner’s Office, which regulates the processing of personal data.
You can contact us by writing to:
Lemon Contact Centre.
Unit 1, Lockheed Court
Preston Farm Business Park
Or by email to: email@example.com
Telephone queries can be made to: 0800 612 7595