About Lemon Contact Centre
Founded in 2003 and headquartered in the North East of England, Lemon is a UK-based outsourced contact centre and business process outsourcing partner delivering structured, 24/7 support for clients across the UK and Europe. What began as a small, founder-led operation built on hard work and determination has grown into a multi-million turnover business supporting organisations to scale with confidence, strengthen resilience and operate with greater agility.
Built on the Principles of Hardwork and Integrity
Lemon was founded above a garage with little more than a pen, paper and a mobile phone. In the early days, our co-founders personally handled out-of-hours calls, often sleeping in the office to ensure clients were never left unsupported. What began as determination and long hours has grown into a multi-million turnover, UK-based outsourcer supporting clients across the UK and Europe.
Today, we combine experienced people, secure systems and clear governance to deliver consistent, measurable performance while remaining grounded in the principles that shaped our earliest days.
Why Organisations Trust Lemon
For over two decades, Lemon has supported organisations that require dependable, structured and secure outsourced services. Our operating model is built around experienced people, defined processes and embedded governance, ensuring every interaction is delivered with consistency, accountability and professionalism.
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Established 2003
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UK-based
24/7 delivery
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ISO9001 certified
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ISO27001 certified
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PCI-DSS compliant
We position ourselves as a strategic outsourced services partner. Through transparent reporting, performance accountability and continuous improvement, we provide the resilience, scalability and oversight required to support critical business functions with confidence.
Our Vision
To be a leading integrated outsourced services partner for UK SME and Enterprise organisations, supporting every function beyond their core business.
Our Mission
To build close working relationships with our clients and leverage our talent and technology to deliver flexibility, resilience and scalability to their business.
Our Values
- Quality
- Trust
- Team
- Passion
- Empathy
- Gratitude
Only the Right People Represent Your Brand
We recognise that every interaction reflects your organisation. That is why we invest heavily in recruitment, training and ongoing development, ensuring our team members combine strong technical capability with empathy, professionalism and sound judgement.
Our team are trained not only in systems and workflows, but in understanding the context behind every interaction. Supported by structured processes, quality governance and a positive working culture, they deliver consistent, confident and brand-aligned customer experiences.
Discover what structured outsourcing could deliver for your business. Get in touch today.
24/7 Availability UK based Bespoke service