Contact Centre Services Outsourced Contact Centre
Lemon Contact Centre operators call handling

Outsourced Contact Centre Services UK

An industry award-winning outsourced contact centre delivering structured 24/7 customer contact solutions across voice and digital channels. We combine experienced, UK-based operators with AI-assisted quality insight and secure operational governance to provide scalable, performance-led support aligned to your business objectives.

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A UK Outsourcing Partner Built for Flexible 24/7 Customer Support

Lemon delivers 24/7 outsourced customer service solutions designed to scale with your business. Our flexible shared-agent bureau model allows you to seamlessly manage peaks, troughs and seasonal demand, while our dedicated FTE teams provide ring-fenced resource and greater operational control for larger or more complex contracts.

UK-based 24/7 support across voice and all digital customer channels
Shared agent and dedicated FTE models designed to flex with demand
Managed integration with your CRM and telephony platforms
Client-led SLAs supported by structured reporting and real-time visibility
AI-assisted quality monitoring driving compliance and continuous improvement
ISO9001 & ISO27001 certified, with PCI-DSS and GDPR compliance embedded
Female consultant customer service Shot of two female customer care workers in their office
24/7 outsourced customer contact, people-centric and compliance-led. 24/7 outsourced customer contact, people-centric and compliance-led. 24/7 outsourced customer contact, people-centric and compliance-led.

AI-Enabled Quality, Security and Performance

Lemon delivers outsourced contact centre services designed to integrate seamlessly with your existing systems, processes and service standards. AI-assisted insight enhances trend identification, coaching and performance consistency across every interaction. Whether supporting overflow demand or providing fully outsourced 24/7 coverage, our structured operating model ensures accountability, visibility and measurable service outcomes.

Our outsourced contact centre services are underpinned by ISO9001 and ISO27001 certifications and PCI-DSS compliance. AI-powered monitoring and analytics sit within our structured Quality Framework, enabling real-time interaction analysis, compliance oversight and actionable performance insight. Technology strengthens reporting and continuous improvement, while experienced human operators remain at the centre of every customer interaction.

What size of business can Lemon support?
Lemon supports SMEs through to larger multi-national organisations. Our bureau model allows smaller businesses to access professional 24/7 contact centre services without the cost of a full in-house team, while our dedicated FTE model supports higher volumes and more complex outsourced contact centre requirements.
How quickly can you mobilise an outsourced contact centre service?
Our standard mobilisation period is approximately four weeks. This includes process mapping, system configuration, operator training and testing to ensure a smooth launch. Where required, mobilisation can be expedited for urgent outsourcing projects.
How do you use AI within your contact centre operations?
Lemon integrates AI-assisted tools within our contact centre platform to enhance quality, insight and operational efficiency. AI supports call analysis, trend identification and quality scoring, helping us monitor compliance, improve first-call resolution and identify service improvements.
How do you assure quality across your contact centre services?
We operate under an ISO9001-certified Quality Management System and use a structured Quality Framework supported by call recording, performance monitoring and AI-enhanced quality assurance tools. Regular reporting and account reviews ensure standards remain aligned with your SLAs and business objectives.
How is outsourced contact centre pricing structured?
Our shared agent bureau service is typically priced per minute, making it cost-effective for lower or variable call volumes. For higher volumes or dedicated resource requirements, we provide an FTE model priced per hour, giving you consistent, ring-fenced operator support.
How do you guarantee data security and compliance?
Data security is fundamental to our service. Lemon operates under an ISO27001-certified Information Security Management System and is PCI-DSS compliant for secure payment handling. All calls are recorded, systems are access-controlled, and processes are externally audited to ensure compliance with UK GDPR and industry standards.

Speak to our contact centre specialists today to discuss your customer service requirements

Speak to a specialist

Outsourced contact centre solutions. Book a discovery call today.

24/7 Availability UK based Bespoke service

0800 612 7595

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How can we help?

For fresh outsourcing ideas, talk to us today.

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