A Leading Contact Centre Solution for Retail & POS Support
Delivering exceptional customer experiences and seamless point-of-sale business call answering support for modern retailers.
Retail & POS Outsourced Technical Support
Lemon Contact Centre delivers dedicated outsourced call centre services for retail businesses and point-of-sale (POS) technology providers. Our UK-based, 24/7 contact centre ensures your customers receive quick and professional POS system support around the clock.
Lemon’s outsourced call centre teams act as a seamless extension of your business, handling multi-channel technical queries, working on your back-end platform and escalating in to your second and third line support teams.
Technical Customer Service Outsourcing
Lemon’s UK-based contact centre operates 24/7, providing exceptional, technical outsourced customer support for retail and point-of-sale providers.
A single issue at the point of sale can mean lost sales, frustrated customers, and damaged reputation. Our outsourced POS business call handling team helps diagnose and resolve issues quickly, ensuring your customer's tills and terminals are always ready to serve. From software configuration to connectivity problems, we can guide users step-by-step and escalate issues efficiently when required.
For your retail clients, that means shorter wait times, faster resolutions, and a smoother retail experience for their customers. For your business, it means reduced downtime, stronger brand loyalty, and measurable improvements in first contact resolution and customer satisfaction scores.
Dedicated to You
and Your Customers
Customer
service experts
Quality
assurance
We’ll adapt
to your systems
Performance
reports
Recorded
communications
Transparent
invoicing
A Trusted Partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
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Technical support outsourcing solutions. Get in touch today.
24/7 Availability UK based Bespoke service