Transform Your Customer Service with Expert Email Management

With 54% of customers turning to email for customer service inquiries last year, it's clear that email remains a vital communication channel. Partner with Lemon's email management experts to elevate your customer experience to new heights.

Email services

Mastering Email Management for Your Business

Email stands as a quick and accessible touchpoint for your customers, highlighting the importance of managing this channel effectively. Let us help you harness the power of email to enhance customer satisfaction and streamline communication:

Tailor email distribution based on business rules, priority, and available resources, ensuring swift and appropriate responses.
Our agents can respond using your email domain, ensuring each communication reflects your brand’s voice and identity.
Edit and manage canned responses to fit each customer's needs, adding a personal touch to automated replies.
Utilise rich text formatting and styling for clearer, more engaging emails that stand out in your customers' inboxes.
When replying to emails, agents can attach files, providing customers with all necessary information in one go.
Access comprehensive reporting on email management, offering insights into response times, customer satisfaction and more.

Choose Lemon Contact Centre for unparalleled email management services that not only meet but exceed customer expectations, driving satisfaction and loyalty through every email interaction.

A trusted partner


We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.

“We have been delighted with the efficient and professional service provided by Lemon. It has become a key part of our service offering, that gives us the peace of mind we require’ National Engineering Company
Customer stories
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