Gold package
Our Gold Tier can help you achieve greater efficiency and performance, with Lemon as your trusted outsource partner.
24/7 UK based support
Ideal for companies requiring support of over 5000 minutes, we can provide 24/7 support, freeing up your valuable resources to focus on growing your business.
With our Gold Tier, we can integrate multiple software systems and bespoke portals, for a seamless service for your customers. We will take care of your call handling, email management and SMS, whilst utilising our bespoke knowledgebase, diagnostic and triage tools to ensure that you receive a highly efficient and effective service. The option of a bespoke live dashboard provides you with a full 360 degree view of the service in real time, all supported by a bespoke service level agreement and managed through formal monthly service level review meetings.
Our Gold Tier can help you achieve greater efficiency and performance, with Lemon as your trusted outsource partner.
What's included
In addition to the zest service, our Gold package includes:
- > 5000 mins
- Shared Agents
- 24/7 Support
- Call Handling
- Email Management
- SMS
- Up to 5 Third Party Systems & Portals
- Monthly Service Level Review Meetings
- Bespoke SLA
- Live Dashboard
- Triage Tool
- Knowledgebase
Find your package
| Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Dedicated agents | ||||
| Shared agents | < 1000 mins | 1000 to 5000 mins | > 5000 mins | Overflow optional |
| 24/7 support | ||||
| Call handling | ||||
| Email management | ||||
| SMS | ||||
| Live chat | ||||
| Messaging apps (e.g. Whatsapp) | ||||
| Third party systems & portals | Up to 5 | Up to 5 | Unlimited | |
| Service level reviews | Biannually | Quarterly | Monthly | Weekly |
| Standard SLA | ||||
| Bespoke SLA | ||||
| Live dashboard | ||||
| On-Call Matrix | ||||
| Triage Tool | ||||
| Knowledgebase |
Your customers
deserve the very zest
24/7 Availability UK based Bespoke service