ABT9227

Gold package

Our Gold Tier can help you achieve greater efficiency and performance, with Lemon as your trusted outsource partner.

Call management slice

24/7 UK based support

Ideal for companies requiring support of over 5000 minutes, we can provide 24/7 support, freeing up your valuable resources to focus on growing your business.

With our Gold Tier, we can integrate multiple software systems and bespoke portals, for a seamless service for your customers. We will take care of your call handling, email management and SMS, whilst utilising our bespoke knowledgebase, diagnostic and triage tools to ensure that you receive a highly efficient and effective service. The option of a bespoke live dashboard provides you with a full 360 degree view of the service in real time, all supported by a bespoke service level agreement and managed through formal monthly service level review meetings.

Our Gold Tier can help you achieve greater efficiency and performance, with Lemon as your trusted outsource partner.

Who choose lemon float ABT9192
No scripts, real people, real conversations. No scripts, real people, real conversations. No scripts, real people, real conversations.

What's included

In addition to the zest service, our Gold package includes:

  • > 5000 mins
  • Shared Agents
  • 24/7/365 Support
  • Call Handling
  • Email Management
  • SMS
  • Up to 5 Third Party Systems & Portals
  • Monthly Service Level Review Meetings
  • Bespoke SLA
  • Live Dashboard
  • Triage Tool
  • Knowledgebase

Find your package

Bronze Silver Gold Platinum
Dedicated agents
Shared agents < 1000 mins 1000 to 5000 mins > 5000 mins Overflow optional
24/7 support
Call handling
Email management
SMS
Web Messaging
Messaging apps (e.g. Whatsapp)
Third party systems & portals Up to 5 Up to 5 Unlimited
Service level reviews Biannually Quarterly Monthly Weekly
Standard SLA
Bespoke SLA
Live dashboard
On-Call Matrix
Triage Tool
Knowledgebase
Contact us
"Throughout the business, Lemon appear to be a kind and caring organisation, interested in both their clients and staff, an important, often overlooked, trait. We would highly recommend Lemon’ National Lift Company
Customer stories
Person2 Person2 mobile

Your customers
deserve the very zest

24/7 Availability UK based Bespoke service

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