Bronze package
Focus your precious time on the key areas needed to grow your business with our Bronze package.
24/7 UK based support
Our entry level service which is perfect for small companies, or even larger companies with a minimal need, who require up to 1000 minutes per month.
Our Bronze Tier offers you a cost effective solution for our professional 24/7 call answering service. Our bureau team will answer your calls in your company name, log down relevant details on our database and even pass the details on to your team, if needed. Our Bronze service is also underpinned by our standard service level agreement and ISO certifications, so you can be assured of the quality of our service.
Our Bronze Tier is a great solution for those needing a basic call answering service, freeing you to focus your precious time on the key areas needed to grow your business.
What's included
In addition to the zest service, our Bronze package includes:
- < 1000 mins
- 24/7 Support
- Call Handling
- Biannual Service Level Reviews
- Standard SLA
Find your package
| Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Dedicated agents | ||||
| Shared agents | < 1000 mins | 1000 to 5000 mins | > 5000 mins | Overflow optional |
| 24/7 support | ||||
| Call handling | ||||
| Email management | ||||
| SMS | ||||
| Live chat | ||||
| Messaging apps (e.g. Whatsapp) | ||||
| Third party systems & portals | Up to 5 | Up to 5 | Unlimited | |
| Service level reviews | Biannually | Quarterly | Monthly | Weekly |
| Standard SLA | ||||
| Bespoke SLA | ||||
| Live dashboard | ||||
| On-Call Matrix | ||||
| Triage Tool | ||||
| Knowledgebase |
Your customers
deserve the very zest
24/7 Availability UK based Bespoke service