Services Live Chat
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Live Chat

90% of customers rate an immediate response as important when they have a customer service question. Lemon's live chat services enables you to meet and exceed customer expectations.

Web chat

Live Chat experts

Our live chat support can turn your website into a real-time conversation, so you can quickly answer questions and provide additional information to improve customer satisfaction.

Proactively invite website visitors to chat at critical moments based on business rules
Skills-based routing matches visitors with the best resource to help
With typing indicators, your visitors can see when the agent is actively typing
Agents can manage and edit canned responses to customise messages
Easily escalate to a phone call to keep the conversation going
Post-chat surveys give visitors a chance to make their voices heard
A fresh, dynamic approach to call management. We’re here to help your business with our bespoke solutions

Dedicated to you
& your customers

Icon webchat

Easy
setup

We’ll help you set up a web chat; it’s as simple as inserting a small piece of code into your website.

Quality

Quality
assured

Dedicated account manager to ensure that you are completely happy with our service.

Process

We’ll adapt
to your systems

We integrate and work on your CRM system, saving you time and improving the customer journey.

Transcript

Full
transcripts

You can get a full conversation transcript, so you know exactly what's been typed.

Bill

Transparent
invoicing

Clear and transparent invoicing, which means that you can manage your budget effectively.

Let’s talk

A trusted partner

Lemon staff in a meeting

We hold ISO9001 for Quality Management and ISO27001 for Information Security and we’re fully GDPR compliant.

We also work to ISO22301 standards for business continuity, so you know that we will always be there for you in the event of a crisis.

Why choose Lemon
“‘We have found Lemon to be the ideal solution to our business needs and their staff are always pleasant, helpful and professional" Facilities Management Company
Customer stories
Person2 Person2 mobile

Your customers
deserve the very zest

24/7 Availability UK based Bespoke service

Get in touch 0800 612 7595
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How can we help?

For fresh outsourcing ideas, talk to us today.

0800 612 7595 Chat with us on WhatsApp