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Elevate Your Customer Support with Web Messaging

90% of customers value immediate responses to their queries, meaning Lemon's web messaging services are your solution to not just meet but surpass customer expectations, enhancing satisfaction and loyalty.

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Your Experts in Web Messaging

Transform your website into a hub of real-time conversations with web messaging. Engage visitors the moment they need assistance, ensuring quick and effective communication to boost customer satisfaction:

Automatically invite visitors to chat at key decision-making moments, tailored by specific business rules.
Employ skills-based routing to connect visitors with the most suitable support agent, enhancing the efficiency and relevance of support.
With typing indicators, reassure your visitors that help is on the way, enhancing the interactive experience.
Agents can tailor canned responses on the fly, personalising the conversation and improving engagement.
Effortlessly escalate chats to phone calls when needed, ensuring a continuous and satisfying customer journey.
Post-chat surveys allow customers to share their experience, providing valuable insights to further refine your support services.

Use Lemon Contact Centre's expertise in web messaging to turn your website into a dynamic tool for customer engagement, driving satisfaction and business growth.

A trusted partner

Lemon staff in a meeting

We hold ISO9001 for Quality Management and ISO27001 for Information Security and we’re fully GDPR compliant.

We also work to ISO22301 standards for business continuity, so you know that we will always be there for you in the event of a crisis.

“‘We have found Lemon to be the ideal solution to our business needs and their staff are always pleasant, helpful and professional" Facilities Management Company
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