Lemon Sept2020 27 8inch

Platinum package

Our Platinum Tier gives you the scalability, flexibility and the resilience to grow your business, with the complete peace of mind that we are there to support you every step of the way.

Call management slice

24/7 UK based support

Our Platinum Tier is our premier solution which provides you with dedicated operators who will become a valued extension of your team.

With in-depth and specific knowledge of your business, we will provide support 24/7 and can manage all of your call handling, email management, SMS, Live Chat and messaging apps, underpinned by a bespoke service level agreement and managed through weekly formal service level review meetings.

We can integrate your systems alongside our bespoke knowledgebase, diagnostic and triage tools to deliver you a best-in-class solution, ensuring that the contractual KPIs you have with your customers are always met. The option of a live dashboard further enhances the solution as it provides you with a full 360 degree view of the service in real time.

Who choose lemon float ABT9453
No scripts, real people, real conversations. No scripts, real people, real conversations. No scripts, real people, real conversations.

What's included

In addition to the zest service, our Platinum package includes:

  • Dedicated Agents
  • Optional Shared Resource
  • 24/7/365 Support
  • Call Handling
  • Email Management
  • SMS
  • Web Messaging
  • Messaging Apps (e.g WhatsApp)
  • Unlimited Third Party Systems and Portals
  • Weekly Service Level Reviews
  • Bespoke SLA
  • Live Dashboard
  • Triage Tool
  • Knowledgebase

Find your package

Bronze Silver Gold Platinum
Dedicated agents
Shared agents < 1000 mins 1000 to 5000 mins > 5000 mins Overflow optional
24/7 support
Call handling
Email management
SMS
Web Messaging
Messaging apps (e.g. Whatsapp)
Third party systems & portals Up to 5 Up to 5 Unlimited
Service level reviews Biannually Quarterly Monthly Weekly
Standard SLA
Bespoke SLA
Live dashboard
On-Call Matrix
Triage Tool
Knowledgebase
Contact us
"Throughout the business, Lemon appear to be a kind and caring organisation, interested in both their clients and staff, an important, often overlooked, trait. We would highly recommend Lemon’ National Lift Company
Customer stories
Person2 Person2 mobile

Your customers
deserve the very zest

24/7 Availability UK based Bespoke service

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