Platinum package
Our Platinum Tier gives you the scalability, flexibility and the resilience to grow your business, with the complete peace of mind that we are there to support you every step of the way.
24/7 UK based support
Our Platinum Tier is our premier solution which provides you with dedicated operators who will become a valued extension of your team.
With in-depth and specific knowledge of your business, we will provide support 24/7 and can manage all of your call handling, email management, SMS, Live Chat and messaging apps, underpinned by a bespoke service level agreement and managed through weekly formal service level review meetings.
We can integrate all of your systems alongside our bespoke knowledgebase, diagnostic and triage tools to deliver you a best-in-class solution and ensure that the contractual KPIs that you have with your customers are always met. The option of a live dashboard further enhances the solution as it provides you with a full 360 degree view of the service in real time.
Our Platinum Tier gives you the scalability, flexibility and the resilience to grow your business, with the complete peace of mind that we are there to support you every step of the way.
What's included
In addition to the zest service, our Platinum package includes:
- Dedicated Operatives and the option of Shared Operatives for any overflow
- 24/7 Support
- Call Handling
- Email Management
- SMS
- Live Chat
- Messaging Apps (e.g WhatsApp)
- Unlimited Third Party Systems and Portals
- Weekly Service Level Reviews
- Bespoke SLA
- Live Dashboard
- Triage Tool
- Knowledgebase
Find your package
| Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Dedicated agents | ||||
| Shared agents | < 1000 mins | 1000 to 5000 mins | > 5000 mins | Overflow optional |
| 24/7 support | ||||
| Call handling | ||||
| Email management | ||||
| SMS | ||||
| Live chat | ||||
| Messaging apps (e.g. Whatsapp) | ||||
| Third party systems & portals | Up to 5 | Up to 5 | Unlimited | |
| Service level reviews | Biannually | Quarterly | Monthly | Weekly |
| Standard SLA | ||||
| Bespoke SLA | ||||
| Live dashboard | ||||
| On-Call Matrix | ||||
| Triage Tool | ||||
| Knowledgebase |
Your customers
deserve the very zest
24/7 Availability UK based Bespoke service