ABT9723s

Silver package

Our Silver Tier can help you achieve your business objectives by saving you the time, money and hassle of deploying an in-house solution.

Call management slice

24/7 UK based support

Perfect for companies requiring support of less than 5000 minutes per month, we can provide 24/7 support allowing you to focus your precious time on the other key areas needed to expand your business.

Our Silver Tier offers the perfect solution for your call handling and email management, with our team also able to work directly on your CRM system. Our bespoke knowledgebase, diagnostic and triage tools support our team to provide you with a highly efficient and effective service for your customers, underpinned by our service level agreement and reinforced with quarterly service level review meetings.

Our Silver Tier can help you achieve your business objectives by saving you the time, money and hassle of deploying an in-house solution.

Who choose lemon float Lemon Sept2020 28 8inch
No scripts, real people, real conversations. No scripts, real people, real conversations. No scripts, real people, real conversations.

What's included

In addition to the zest service, our Silver package includes:

  • 1000 to 5000 mins
  • Shared Agents
  • 24/7/365 Support
  • Call Handling
  • Email Management
  • SMS
  • Up to Five Third Party Systems & Portals
  • Quarterly Service Level Reviews
  • Standard SLA

Find your package

Bronze Silver Gold Platinum
Dedicated agents
Shared agents < 1000 mins 1000 to 5000 mins > 5000 mins Overflow optional
24/7 support
Call handling
Email management
SMS
Web Messaging
Messaging apps (e.g. Whatsapp)
Third party systems & portals Up to 5 Up to 5 Unlimited
Service level reviews Biannually Quarterly Monthly Weekly
Standard SLA
Bespoke SLA
Live dashboard
On-Call Matrix
Triage Tool
Knowledgebase
Contact us
"Throughout the business, Lemon appear to be a kind and caring organisation, interested in both their clients and staff, an important, often overlooked, trait. We would highly recommend Lemon’ National Lift Company
Customer stories
Person2 Person2 mobile

Your customers
deserve the very zest

24/7 Availability UK based Bespoke service

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