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Diagnostic tools & knowledgebase

Bespoke software that cuts your costs. Using our bespoke diagnostic tool and knowledgebase, we will increase first call fixes and reduce costly call-outs.

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System and process experts

Enhance your customers' experience and promote efficiencies through increased first call resolution using our bespoke tools and knowledgebase.

World leading Genesys Cloud Contact Centre omnichannel software
Diagnostic Tool to perform fault triaging and increase first call resolution
Knowledgebase to empower operators to answer customer queries on first contact
Bespoke database to ensure that the correct data is captured on every interaction
Transparent management information and live dashboards giving you unparalleled insight
Easy and secure access to call recordings enabling complete confidence and trust

A trusted partner

Lemon staff in a meeting

We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being an Alcumus SafeSupplier.

“Since starting to work with Lemon, we have found all Lemon employees to be very helpful, knowledgeable and friendly, with no request too troublesome. At all stages, the implementation process was smooth and easy to understand, with contact being maintained regularly throughout. We have found the service that Lemon provide to be extremely professional and we would be more than happy to recommend them to other businesses" HAC Technical Gas Services
Customer stories
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Your customers
deserve the very zest

24/7 Availability UK based Bespoke service

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