Lemon Contact Centre shines bright with seven industry awards nominations

Lemon Contact Centre has emerged as a shining star on the national stage, securing an impressive seven nominations for prestigious industry awards.

Colleagues at the Stockton-based contact centre are celebrating reaching the finals of the UK Contact Centre Forum Awards, a national awards programme that recognises individual, team and company best practice amongst Contact Centre professionals.

Organised by the UK Contact Centre Forum, a network comprising six regional user groups within the expansive landscape of the UK's 6000+ Contact Centre industry, this highly reputable awards ceremony seeks to celebrate outstanding achievements in the sector.

Lemon Contact Centre, which celebrated its 20th anniversary earlier this year, caters to approximately 100 clients, with a strong presence in the Facilities Management, Legal, and Care sectors. The moment of truth for their award nominations will arrive at the prestigious black-tie ceremony scheduled for November 24th in London.

The categories in which Lemon has clinched finalist positions are nothing short of impressive. They include "Medium Contact Centre of the Year," and their collaboration with leading personal safety app, "help me Angela," has brought them to the final stage of the "Outsourcing Partnership of the Year Award."

Martin Anderson, co-founder and CEO of Lemon Contact Centre, expressed his elation at the remarkable recognition: "To be acknowledged with seven industry award nominations is nothing short of incredible. We are competing against some well-established, household names in the Contact Centre industry, and this year has seen a record number of entries. I am exceptionally proud that the dedication and commitment of the entire Lemon team have been acknowledged within our industry."

‘’Having co-founded Lemon a little over 20 years ago, with my partner, Lesley, I’m delighted but not surprised, to see Lemon Contact Centre as a finalist for Medium Contact Centre of the Year. We have grown the business, whilst increasing resilience and robustness and this has brought positive changes for customers and colleagues alike. Lemon’s Chief Operating Officer, Jennifer Cummins, has been instrumental in these changes and I’m thrilled that her leadership has been deservedly recognised for an award this year. I wish everyone the very best of luck, I’m sure we will be bringing home some well-deserved victories’’

The categories in which Lemon Contact Centre has been named finalists for the UKCCF Awards are as follows:

- Medium Contact Centre of the Year – Lemon Contact Centre

- Outsourcing Partnership of the Year – Lemon Contact Centre and help me Angela

- Director / Head of Contact Centre – Jennifer Cummins, Chief Operating Officer

- Support Team of the Year – Compliance Team

- Customer Experience Manager of the Year – Lauren Robson, Head of Client Relations

- Support Person of the Year – Charlotte Bayliss, Quality and Assurance Assessor

- Going the Extra Mile - Ellie Steel, Compliance & IT Manager

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