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Lemon Contact Centre Earns Coveted Industry Accolades

Lemon Contact Centre are celebrating after scooping multiple accolades at the prestigious UK Contact Centre Forum Awards.

Colleagues at the Stockton-based contact centre are celebrating after picking up an impressive five accolades, including Silver in the Medium Contact Centre of the Year category, at the national industry awards event held in London in November.

Organised by the UK Contact Centre Forum, a network comprising six regional user groups within the expansive landscape of the UK's 6000+ Contact Centre industry, this highly reputable awards ceremony celebrates outstanding achievements in the sector.

Lemon Contact Centre, which celebrated its 20th anniversary earlier this year and caters to approximately 100 clients with a strong presence in the Facilities Management and Care sectors, celebrated the following accolades:

  • Medium Contact Centre – Silver Award
  • Outsourcing Partnership of the Year - Lemon & help me Angela – Highly Commended
  • Customer Experience Manager of the Year, Lauren Robson – Bronze Award
  • Support Person of the Year, Charlotte Bayliss – Silver Award
  • Going the Extra Mile, Ellie Steel, Bronze Award

After initial shortlisting, presentations were given to a panel of leading industry figures, with the results announced at the esteemed awards evening in London in November.

Martin Anderson, Co-Founder and CEO says “I am immensely proud of the entire Lemon team for their hard work and dedication in not only reaching the finals of such a renowned industry event, but for the many accolades that the team came home with on the night”

“Special thanks also goes to the UK Contact Centre Forum for organising such a wonderful event, I know this was a record year for the number of entries and, as a judge in other categories, I know that the standard was exceptionally high. We competed against some large, household names and it is a remarkable achievement for the recognition from within our industry”

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