Lemon Contact Centre, a leading UK outsourced contact centre, is proud to announce the appointment of Beverley Mullard as their Chief Client Officer at their North East offices. With Lemon's commitment to excellence in client services, Beverley's appointment marks a strategic move towards fostering stronger client relationships and venturing into new markets.
Beverley brings a depth of industry expertise, having honed her skills over a distinguished career. With a background steeped in delivering top-notch customer experiences, she is primed to elevate Lemon's client engagement to new levels.
Operating round the clock, Lemon currently serves over 100 clients across the UK and Europe, boasting a workforce of comparable size. Their specialisation in inbound and outbound customer service solutions, powered by both dedicated and bureau agents and cutting-edge contact centre technology, underscores Lemon's commitment to a personal, rather than scripted approach – real people with real conversations is the mantra at the Stockton-on-Tees HQ.
Within Lemon, Beverley's mandate is clear: to uphold the gold standard of client experience, ensuring that every partnership with Lemon translates to exceptional service for the end user. Reflecting on her new role, Beverley expressed her enthusiasm, stating, "I am thrilled to join Lemon during this pivotal juncture and am eager to collaborate with the team to sustain their remarkable growth trajectory. Lemon's 'people-first' ethos deeply resonates with my own values, making this partnership a natural fit."
Jen Cummins, Chief Operating Officer, lauded Beverley's addition to the Lemon team, emphasising her pivotal role in fortifying client relations and propelling business expansion. Jen remarked, "Beverley's presence at Lemon epitomises our unwavering commitment to customer satisfaction and growth. I have full confidence in her ability to deliver exceptional solutions, further solidifying Lemon's position as a leader in the industry."
