Lemon Contact Centre has won the prestigious Judges’ Special Award at the North East Contact Centre Awards (NECCA), a celebration of the region’s best call centre solutions and customer experience providers.
This recognition highlights Lemon’s people-first culture, innovative approach to outsourced call centre services, and commitment to delivering exceptional customer experiences for businesses across the UK.
Recognising Excellence in Call Centre Solutions
The Judges’ Special Award is given to organisations that excel beyond standard service delivery. It recognises businesses that demonstrate innovation, strong leadership, and a culture that genuinely puts people and customers at the heart of everything they do.
On the night, the judges shared the following reflection on Lemon:
“We have been fortunate to engage with so many of our peers across the north east this year. There are times in which an organisation becomes the topic of discussion across the judges’ team which generates real positivity and pride in the work that we all do.
This organisation is less than 25 years old and offers a unique service across a very diverse portfolio of clients and customers. The judges were collectively impressed with the culture that has been created and the real customer and colleague centric approach that has been achieved. A team that has a clear plan for the future which will see this organisation continue to drive more success and awards.”
For Lemon, this award is a testament to the culture we have built, our ongoing investment in technology, the strength of our 24/7 UK-based operation, and the passion our people bring to supporting clients every day.
How Lemon Leads the Way in Contact Centre Excellence
1. People and Culture
Lemon’s success is rooted in its people. We invest heavily in wellbeing, development, and recognition, creating an environment where colleagues feel valued and motivated. This directly enhances the quality-of-service customers receive.
2. Bespoke Outsourced Call Centre Solutions
Businesses choose Lemon because we design solutions around their exact needs. Every client benefits from tailored call flows, seamless system integration, and the ability to scale quickly when demand increases. Our team acts as a natural extension of each business we support.
3. Technology and Transparency
Our technology underpins a high-quality service. With omnichannel contact handling, real-time reporting, and secure platforms, clients have complete visibility over performance and outcomes. This helps reduce missed calls, improves first contact resolution, and supports more informed decision-making.
4. Proudly North East
As a North East-based business, we are proud to contribute to a thriving regional contact centre community. Winning this award reinforces our position as a leading UK contact centre solutions provider.
What Winning the Judges’ Special Award Means
Being named a NECCA winner is a powerful endorsement of the value we bring to clients. It demonstrates our consistency, reliability, and the human approach that defines every interaction. It also reflects the trust businesses place in our 24/7 UK-based teams to deliver secure, scalable, and cost-effective outsourced call centre solutions.
Looking Ahead: Building on Our Success
The NECCA Judges’ Special Award is an important milestone, but it is only the beginning. Lemon will continue to:
- Invest in people, development, and wellbeing
- Enhance our technology, reporting, and automation capabilities
- Expand and refine our contact centre solutions to meet evolving client needs
- Positively contribute to the North East contact centre community
We remain committed to delivering services that make a genuine difference for our clients, our colleagues, and the customers we support every day.
About Lemon Contact Centre
Lemon Contact Centre is an award-winning UK contact centre solutions provider based in the North East. For more than 20 years, we have partnered with organisations nationwide to deliver 24/7 customer service outsourcing, business call answering, absence management, and bespoke contact centre support. Our UK-based teams combine experience, technology, and a personal approach to deliver outstanding experiences around the clock.
To learn more about our contact centre solutions, visit lemoncontactcentre.co.uk.
