4-Ways Lemon Contact Centre Supports Facilities Management Companies with Out of Hours Call Handling This Winter
Winter is one of the busiest times of the year for facilities management companies, especially when it comes to out of hours calls. When temperatures drop, boilers fail, pipes burst, and emergency maintenance requests increase. As with any emergency, your clients demand a fast response.
That’s where Lemon Contact Centre steps in.
We help facilities management teams handle the winter rush with flexible, reliable, and professional out of hours call handling and support services. Out-of-hours call handling is a service that helps manage incoming calls outside a business’s normal operating hours to ensure customers receive support and continuity on an evening and weekend.
Here are four key ways we make your winter a little smoother, for you and for your client.
1. Reliable Out of Hours Call Handling
When your clients need help, they expect someone to pick up - no matter what time it is.
Our out of hours call handling service ensures that calls are answered quickly and professionally. We act as an extension of your business, following your procedures and using your tone of voice so your customers always get a consistent experience.
We:
- Capture detailed call information
- Escalate issues based on your instructions
- Dispatch on-call engineers or contractors when needed
- Keep your team updated in real-time
Whether it’s late-night emergencies or weekend call spikes, we’ve got you covered 24/7.
2. Taking the Pressure Off Your In-House Team
Winter is demanding enough without juggling constant calls and interactions. When call volumes increase, it is easy to miss a call and your in-house team may feel overwhelmed – especially during unsociable hours.
By letting Lemon Contact Centre handle your out of hours calls, your on-site and office teams can focus on what they do best- solving the actual problems.
We help reduce stress and burnout, keeping your operations efficient and your people happier. The result? Faster response times, better service levels, and clients who feel supported around the clock.
3. Flexible, Scalable Support When You Need It Most
Every facilities management business operates differently. Some need full-time out of hours support, others just want extra help during peak periods or over the holidays.
That’s why our services are completely flexible. You can scale up or down depending on demand.
We offer:
- Full 24/7 call handling
- Overflow support during busy periods
- Temporary cover over Christmas or staff holidays
Whatever your needs, we tailor our support to fit your exact setup and systems.
4. Keeping Your Clients Informed and Reassured
When emergencies happen, communication is key. A fast, calm response can make all the difference in how your clients perceive your service.
Our team is trained to handle urgent, sometimes stressful situations with professionalism and empathy. We make sure your customers feel reassured from the moment they call. And because we log and escalate every issue according to your process, nothing slips through the cracks.
That peace of mind - for both you and your clients - is what makes Lemon’s winter support so valuable.
Get Ready for the Winter Rush with Lemon Contact Centre
Don’t let the cold season slow your service down. Partner with Lemon Contact Centre to keep your clients happy, your staff supported, and your operations running smoothly through winter and beyond.
Get in touch today to find out how our out of hours call handling and facilities management support can make your winter easier.
