There is one very important lesson that all business leaders must learn before they can succeed - you can’t do it all.
As a manager, company director or owner, it is likely you have lost hours of sleep and personal time working to make the company efficient, profitable, and to promote business growth. Sometimes a job just has to be done, even if not within your normal working hours.
This can often prove to be counter-productive, over-exerting yourself and your staff can put excessive strain on your entire organisation, ultimately reducing efficiency and productivity. There is also a tendency for busy bosses to be caught in an endless cycle of working IN the business and not ON the business.
Seven in ten companies in the UK outsource services to third parties (YouGov) and 30% of UK businesses plan to outsource more by 2022 (PA Consulting Group). With business process outsourcing or BPO, subcontractors carry out essential non-core business operations as opposed to using internal staff, with the following business benefits:
- Ability to focus on key business operations
Outsourcing business processes allows organisations to focus on key business operations and core competencies. Enabling businesses to respond, adapt and dominate within their market without the distraction of secondary tasks. 71% of UK businesses say cost reduction is the main reason for outsourcing. 50%, on the other hand, cite business transformation, whereas for half of the companies surveyed the quality of the service provided is the key driver (PA Consulting Group).
Lemon are able to tailor their offering to each client’s bespoke needs and wants. Some of the BPO tasks we have completed for our clients include paperwork, documentation and contract preparation as well as collating and posting information packs and distribution, data input and cleansing, telephone bookings, admin duties and outbound calling.
- Data security
When was the last time you tested your data security? What would happen if your customer data fell into the wrong hands? 80% of senior IT employees and leaders think their organization lacks sufficient cybersecurity (99firms).
That is why Lemon are UKAS certified for ISO27001, which is the
international gold standard for Information Security. ISO27001 ensures
that we have the correct controls in place to keep your data safe and we
are externally audited for compliance. We are also ICO registered and
fully GDPR compliant. Very few, if any, competitors can rival our level
of security. Giving you peace of mind that your valuable data, and
customer’s data is in the safest possible hands.
- Expertise from industry professionals
BPO companies that specialise in customer service will have more highly skilled customers service specialists, this is the reason blue-chip companies’ partner with BPO companies, this means you can provide your customers with the same experience those huge companies do. 48% of UK companies outsource certain services because they do not have the staff to do so in-house. On the other hand, 30% let third-parties handle service in order to get better results (YouGov).
At Lemon, our clients trust us to enhance their customer experience, our operators are trained to the highest level and we hire new talent based on applicant’s alignment to our values. You can rest assured that your customers are in the best hands with our team.
Isn’t it time that you and your management team had more time to focus on working ON your business?
To learn more about how Lemon can support you, contact us today.