Lemon Sept2020 94 2 8inch

Meet our Team Leader

At the core of Lemon lies its exceptional team, comprising over 100 dedicated operators and office support staff who diligently work around the clock, 24/7/365, to surpass the expectations of our valued clients.

Lemon serves a diverse portfolio of more than 80 clients across the UK and Europe, spanning various sectors including FM and care. Our commitment extends beyond conventional customer-supplier relationships, as we continuously strive to ensure our clients' customer service needs are not only met but exceeded. Our services are designed with scalability, flexibility, and resilience in mind, ensuring adaptability to evolving requirements.

Name – Sam Scard

Role at Lemon – Team Leader

How long have you worked at Lemon? 2 years and 3 months

Can you tell us a bit more about your role? Reporting into the Ops Managers, im a Team Leader so I ensure that the shifts run smoothly for colleagues and clients. I’m on hand to answer queries that agents may have during the shift and take calls and manage emails for various clients.

What is the best part about your job? The best part of the role is the variety of the role, I work alongside several departments and with some great people who support me within the role as I gain experience of being a manager.

Do you have any hobbies outside work? I love to play football and badminton and go for walks with my dogs whenever I can, and I do enjoy reading or playing on my PlayStation.

Is there anything else that you think people might not know about you?

When I lived in Northern Ireland I would be a part of a swimming team that represented Londonderry and multiple youth competitions.

Thanks, Sam!

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