Have you started your Christmas workforce planning yet?
Christmas time can be a busy period for businesses, not just at home.
At Lemon, although we can't help you with your presents, we can make sure your customers are looked after even when you aren't there.
It’s been a crazy time over the last 18 months or so, so why not give your team a little extra rest this festive period and allow Lemon to take the strain?
Customer service queries increase by 75% over the Christmas period (Freshdesk).
Lemon can ensure that your calls, emails, live chat and direct messages (including Facebook and WhatsApp) are answered by skilled operators trained to the same high standard as your own teams. A dedicated operator contract enables us to become fully immersed into your brand enabling us to mirror your brand's tone of voice and take on your values and ethos as our own.
Allow Lemon to take the strain this Christmas. Let us take care of things like:
- Time-consuming workforce planning
- Managing the peaks and troughs of customer enquiries
- Ensuring your customers receive a ‘wow’ experience whatever time of day or night they contact you
- Managing orders / WISMO / WISMR enquiries
- Administrative tasks – we aren’t just there for customer enquiries!
Will you continue to operate your normal working hours over the festive period, or will your customer service hours change? We are open 365 days a year, so you don’t have to be.
89% of customers rate speed of response as the most important aspect of good customer service. Not only could Lemon help improve your customer’s experience but we could help to significantly enhance morale, employee engagement and help recharge your team’s batteries.
Does your company need a little extra Zest this Christmas?