At Lemon, we offer professional and reliable 24/7 call answering services, we can support your existing teams through the day and offer out of hours call answering, meaning your customers can access the information and support that they need, any time of the day or night.
In what circumstances might your business benefit from a 24/7 call answering service?
- Staff illness
An uplift in staff illness can cripple your normal operations, particularly if a seasonal illness sweeps your office or as many businesses across the world are struggling with, the spread of Covid-19. With Lemon as your call answering provider, we can take the strain and provide cover, even when you’re informed at the last minute, our contracts allow you to flex your requirements when needed.
- Staff meetings and training days
Do you have set weekly meetings with the majority of your team or monthly training days for your staff? Missing calls during this time could be detrimental to your business and the goals you wish to achieve. It is easy to switch all of your calls over to Lemon, this can be done in advance on a schedule if pre-planned or as and when needed.
- Holiday cover
All of your staff are entitled to annual leave and this is frequently taken in the summer holidays or at Christmas, often in chunks of a week or more. Operating with reduced staff can impact your call wait times and responsiveness, leading to a decline in customer satisfaction. Lemon’s service allows you to draw upon the resources you need, to ensure your business remains fully operational, even when you don’t have a full team in the office.
- Seasonal uplifts
Extra demand is unavoidable at certain times of the year such as school holidays and Christmas, this can pose challenges to call answering times as well as service delivery if your team is overwhelmed and unable to answer calls quickly. Lemon agents can not only boost your capacity to answer calls but also help to meet your SLA’s and improve customer satisfaction.
Lemon are 24/7 365 days, Omnichannel contact centre based in the UK, offering call answering services, live chat, email management, messaging management including Facebook Messenger and WhatsApp and business process outsourcing. Specialising in engineering and technical sectors, we leverage our talent & enterprise technology to deliver outstanding solutions, that save you the time, money and hassle of deploying in-house services.