A Leading Call Answering Service for the Engineering Industry
Lemon can help you improve your customers’ experience, lower your operational costs and enhance your engineer work-life balance.
Customer Service Outsourcing
Here at Lemon, our operators work as an extension of your business. Providing a 24/7 call answering service to support your clients with whatever they need.
Efficient engineer dispatch
Robust call handling processes ensure you meet your clients’ SLAs, preventing contractual penalties being imposed and helping you retain important contracts.
System integration that saves you money
Our experienced team can log calls directly onto your system, meaning an improved client journey and saving you money and time by reducing the hassle of double keying.
Experience working directly with your platforms…
Bespoke software
that cuts your costs
Bespoke software that cuts your costs. Using our bespoke diagnostic tool and knowledgebase, we will increase first call fixes, saving you costly engineer call outs:
Call answering
Inbound & outbound customer service solutions using our state of the art 24/7 outsourced contact centre
Live chat
Allow us to handle your live chats and provide an awesome customer experience online, every timeEmail management
Email management
We can take the strain off by managing your customer emails, so you can focus on core tasks
Messaging apps & SMS
SMS, WhatsApp, Facebook Messenger, X and Instagram – we’ve got you covered
Business Process Outsourcing
Increase your productivity, enhance your customer experience and achieve greater efficiency with Lemon as your trusted outsource partner
Your customers
deserve the very zest
24/7 Availability UK based Bespoke service
Happy Customers, Happy Engineers, Happy You!
Let us do the
heavy lifting —
get in touch today
24/7 Availability UK based Bespoke service