A Leading Contact Centre for the Medical Equipment Sector
Leveraging over 20 years of expertise, our 24/7 contact centre services enable the prompt and efficient handing of medical equipment service calls, both in and out of hours.
Medical Equipment Fault Handling 24/7
Our goal is to minimise equipment downtime and disruptions for patients and carers through prompt and efficient call handling. This is supported by transparent reporting, robust quality assurance, and call recording to ensure accuracy and accountability.
Healthcare Equipment Call Handling
Our UK contact centre operates 24/7 to meet your customer needs, ensuring quick response times backed by round-the-clock customer support. Our primary goal is to minimise equipment downtime and reduce disruptions for patients and carers by providing prompt and efficient call handling, underpinned by defined SLAs.
Customised support tools, including Lemon’s advanced diagnostic tool and comprehensive knowledgebase, empower our operators to triage calls swiftly and effectively. This approach drives higher first-call resolution rates and, when escalation is required, our on-call rota portal ensures the fast and efficient dispatch of jobs to your team.
All call information can also be logged by our operators on to your own CRM, ensuring a seamless service for your customers.
Dedicated to You
and Your Customers
Customer
service experts
Quality
assurance
We’ll adapt
to your systems
Performance
reports
Recorded
communications
Transparent
invoicing
Streamlined System Integration
Optimise your operations and save on costs with our seamless integration into third-party systems and portals, enhancing efficiency across the board.
- ESM
- Liftdata
- Ami
- Insight
- Mi-Case
- Webfleet
- Epix systems
- mpro5
- IFS
- simPRO
- Responsetap
- Joblogic
- Union Street
- Strategic Imperatives
- TCES Connections
- QFM
A Trusted Partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
stories
Let us do the
heavy lifting —
get in touch today
24/7 Availability UK based Bespoke service