A Leading Contact Centre for the Lift Industry
Leveraging over 20 years' of expertise, we work with leading lift companies across the UK to provide daytime overflow and specialist out-of-hours support.
Specialist Lift, Stairlift & Escalator Call Handling
When you partner with Lemon, our highly trained operators seamlessly follow your business processes and can log all interactions directly into your Field Service Management software. This is supported by transparent reporting, robust quality assurance, and recorded calls for complete accountability.
Lift trappings and auto-diallers
Lift entrapments are high-risk situations requiring swift, effective management. Lemon’s trained team expertly handles these emergencies, reassuring passengers while escalating issues to on-call engineers, prioritising safety and a speedy resolution.
Lemon also manages rogue auto-diallers, identifying and reporting them to clients for prompt resolution, reducing disruptions and improving operational efficiency.
Our bespoke support tools, including an advanced diagnostic system and knowledgebase, empower operators to triage calls efficiently, driving higher first-call resolution rates and avoiding unnecessary engineer call-outs. When escalation is needed, our on-call rota portal ensures prompt, efficient job dispatch to your team.
Dedicated to You
and Your Customers
Customer
service experts
Quality
assurance
We’ll adapt
to your systems
Performance
reports
Recorded
communications
Transparent
invoicing
Streamlined System Integration
Optimise your operations and save on costs with our seamless integration into third-party systems and portals, enhancing efficiency across the board.
- ESM
- Liftdata
- Ami
- Insight
- Mi-Case
- Webfleet
- Epix systems
- mpro5
- IFS
- simPRO
- Responsetap
- Joblogic
- Union Street
- Strategic Imperatives
- TCES Connections
- QFM
A Trusted Partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
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Let us do the
heavy lifting —
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24/7 Availability UK based Bespoke service