A Leading Contact Centre for Housing Associations
Leveraging over 20 years of expertise, we work with Housing Associations across the UK, providing support to tenants during normal working hours as well as out-of-hours emergency calls.
Established expertise in call answering for Housing Association tenants
When partnering with Lemon, our highly trained operators seamlessly follow your operational processes and can log all interactions directly into your housing management systems. This is supported by clear and transparent reporting, robust quality assurance, and all calls being recorded for training and quality purposes.
Seamless Support for Your Residents
Since 2003, Lemon has provided tailored call answering services to meet the needs of housing association residents, including out-of-hours emergency repairs and urgent anti-social behaviour reports.
With tools like our advanced diagnostic system and knowledgebase, operators efficiently triage calls for accurate resolution and update records on your case management or housing management software. When escalation is needed, our on-call rota portal ensures prompt job dispatch to your team and contractors.
We also offer swift responses to daytime requests, such as team meeting coverage and Business Continuity support.
Dedicated to You
and Your Customers
Customer
service experts
Quality
assurance
We’ll adapt
to your systems
Performance
reports
Recorded
communications
Transparent
invoicing
Streamlined System Integration
Optimise your operations and save on costs with our seamless integration into third-party systems and portals, enhancing efficiency across the board.
- ESM
- Liftdata
- Ami
- Insight
- Mi-Case
- Webfleet
- Epix systems
- mpro5
- IFS
- simPRO
- Responsetap
- Joblogic
- Union Street
- Strategic Imperatives
- TCES Connections
- QFM
A Trusted Partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
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