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A Leading Contact Centre for the FM Sector

Leveraging over 20 years of expertise, we work with leading facilities management professionals across the UK, specialising in both daytime and out-of-hours solutions.

ABT9523s

Expert Facilities Management Call Handling

On partnering with Lemon, our highly trained operators follow your business processes and can even log all interactions directly on to your CAFM systems, backed up by clear and transparent reporting, strong quality assurance and all calls being recorded.

Call answering and email management
UK-based 24/7 operation
Out-of-hours specialists
CAFM software integration
ISO9001 & ISO27001 certified
Dedicated Account Manager


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We’re here to help your business with our bespoke solutions We’re here to help your business with our bespoke solutions We’re here to help your business with our bespoke solutions

Specialist Facilities Helpdesk

Bespoke support tools, such as Lemon’s diagnostic tool and knowledgebase, enable our operators to quickly and efficiently triage calls, facilitating higher levels of first call resolution and preventing unnecessary and expensive engineer call-outs. Where escalation is identified as necessary, our on-call rota portal supports the quick and efficient despatching of jobs to your personnel.

In addition, the multi-skilled Lemon team can also perform business process outsourcing (BPO) activities, conducting various administrative tasks and back office functions, including the delivery of fully managed planned preventative maintenance (PPM) schedules.

Streamlined System Integration

Optimise your operations and save on costs with our seamless integration into third-party systems and portals, enhancing efficiency across the board.

Genysis Microsoft Verisae Zendesk Sage group Concerto Cloudfm
  • ESM
  • Liftdata
  • Ami
  • Insight
  • Mi-Case
  • Webfleet
  • Epix systems
  • mpro5
  • IFS
  • simPRO
  • Responsetap
  • Joblogic
  • Union Street
  • Strategic Imperatives
  • TCES Connections
  • QFM

A Trusted Partner

A member of our team wearing a headset, talking to one of our clients to provide assistance.

We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.

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"Throughout the business, Lemon appear to be a kind and caring organisation, interested in both their clients and staff, an important, often overlooked, trait. We would highly recommend Lemon’ National FM Company
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24/7 Availability UK based Bespoke service

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