
A Leading Contact Centre for the FM Sector
Leveraging over 20 years of expertise, we work with leading facilities management professionals across the UK, specialising in both daytime and out-of-hours solutions.

Expert Facilities Management Call Handling
On partnering with Lemon, our highly trained operators follow your business processes and can even log all interactions directly on to your CAFM systems, backed up by clear and transparent reporting, strong quality assurance and all calls being recorded.


Facilities Helpdesk
Lemon's bespoke support tools, including our advanced diagnostic tool and comprehensive knowledgebase, empower our operators to swiftly and effectively triage calls. This ensures higher first-call resolution rates and minimises costly, unnecessary engineer call-outs. When escalation is required, our on-call rota portal facilitates the seamless dispatch of jobs to your team with speed and efficiency.
Our turnkey solution also provides business process outsourcing (BPO) services, covering a diverse range of administrative and back-office functions, including the management of tailored planned preventative maintenance (PPM) schedules, ensuring your operations run smoothly and efficiently.
As a proud corporate member of the Institute of Workplace and Facilities Management (IWFM), Lemon is dedicated to driving excellence in the workplace and facilities management sector.
Dedicated to You
and Your Customers
Streamlined System Integration
Optimise your operations and save on costs with our seamless integration into third-party systems and portals, enhancing efficiency across the board.







- ESM
- Liftdata
- Ami
- Insight
- Mi-Case
- Webfleet
- Epix systems
- mpro5
- IFS
- simPRO
- Responsetap
- Joblogic
- Union Street
- Strategic Imperatives
- TCES Connections
- QFM
A Trusted Partner

We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.




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UK staffed 24/7 Facilities Helpdesk - get in touch today
24/7 Availability UK based Bespoke service