Adobe Stock 432267312

A Leading Contact Centre for the FM Sector

Leveraging over 20 years of expertise, we work with leading facilities management professionals across the UK, specialising in both daytime and out-of-hours solutions.

ABT9523s

Expert Facilities Management Call Handling

On partnering with Lemon, our highly trained operators follow your business processes and can even log all interactions directly on to your CAFM systems, backed up by clear and transparent reporting, strong quality assurance and all calls being recorded.

Call answering and email management
UK-based 24/7 operation
Out-of-hours specialists
CAFM & CRM software integration
ISO9001 & ISO27001 certified
IWFM Corporate Member


Adobe Stock 223338190 1 Adobe Stock 442554882
We’re here to help your business with our bespoke solutions We’re here to help your business with our bespoke solutions We’re here to help your business with our bespoke solutions

Facilities Helpdesk

Lemon's bespoke support tools, including our advanced diagnostic tool and comprehensive knowledgebase, empower our operators to swiftly and effectively triage calls. This ensures higher first-call resolution rates and minimises costly, unnecessary engineer call-outs. When escalation is required, our on-call rota portal facilitates the seamless dispatch of jobs to your team with speed and efficiency.

Our turnkey solution also provides business process outsourcing (BPO) services, covering a diverse range of administrative and back-office functions, including the management of tailored planned preventative maintenance (PPM) schedules, ensuring your operations run smoothly and efficiently.

As a proud corporate member of the Institute of Workplace and Facilities Management (IWFM), Lemon is dedicated to driving excellence in the workplace and facilities management sector.

Streamlined System Integration

Optimise your operations and save on costs with our seamless integration into third-party systems and portals, enhancing efficiency across the board.

Genysis Microsoft Verisae Zendesk Sage group Concerto Cloudfm
  • ESM
  • Liftdata
  • Ami
  • Insight
  • Mi-Case
  • Webfleet
  • Epix systems
  • mpro5
  • IFS
  • simPRO
  • Responsetap
  • Joblogic
  • Union Street
  • Strategic Imperatives
  • TCES Connections
  • QFM

A Trusted Partner

A member of our team wearing a headset, talking to one of our clients to provide assistance.

We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.

customer
stories
Lemon Sept2020 26 2 8inch
"Throughout the business, Lemon appear to be a kind and caring organisation, interested in both their clients and staff, an important, often overlooked, trait. We would highly recommend Lemon’ National FM Company
Let's talk

UK staffed 24/7 Facilities Helpdesk - get in touch today

24/7 Availability UK based Bespoke service

Cookies on Lemon

We use cookies on our website to give you a better experience, improve performance and for analytics. By using this website you agree to our privacy policy and the use of cookies

Error setting cookie preference