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A Leading Contact Centre for EVC Driver Support

Leveraging over 20 years' of expertise, our UK based 24/7 contact centre provides helpline services to the EV CPO market.

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UK staffed 24/7 EVC Helpline

We offer a specialist, round-the-clock, staffed helpline in the UK to the EV CPO market. The helpline service is always available 24/7/365, with no voicemails and free to use for the end user through a white-labelled, customer specific, 0800 number.

EVC Helpline 24/7 with 0800 number
First Line Driver Support
Planned Preventative Maintenance
In-depth Reporting to satisfy regulations
Backend Software Expertise
ISO9001 & ISO27001 certified


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We’re here to help your business with our bespoke solutions We’re here to help your business with our bespoke solutions We’re here to help your business with our bespoke solutions

First Line Support

The helpline agents will offer real-time assistance to the end-user and remotely resolve issues within our control, whilst escalating faults to technicians when necessary and reporting on SLA adherence.

In-depth Reporting

To comply with the Public Charging Point Regulations 2023, our telephony platform can provide comprehensive management information, including: total number of calls received, reasons for the calls, time taken to resolve the call, and if the issue was not resolved by the reporting date, the reason why.

Planned Preventative Maintenance

Beyond reacting to inbound calls and faults, our team can also manage all preventative maintenance (PPM) requirements with subcontractors, ensuring units are serviced regularly to maintain reliability.

A Trusted Partner

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We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.

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"Throughout the business, Lemon appear to be a kind and caring organisation, interested in both their clients and staff, an important, often overlooked, trait. We would highly recommend Lemon’ National FM Company
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24/7 Availability UK based Bespoke service

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