A Leading Contact Centre for the Absence Management Sector
Leveraging over 20 years of expertise, our 24/7 contact centre service supports companies providing absence management solutions in both the public and private sector.
Absence Reporting Call Centre Services
On partnering with Lemon, our highly trained operators adhere to your specific processes, logging all interactions directly into your absence platform. This is complemented by comprehensive and transparent reporting, robust quality assurance measures, and the recording of all calls to ensure accuracy and accountability.
Absence Management Call Handling
At Lemon, we provide a 24/7/365 non-clinical call centre service which enables your customers' employees to report an absence over the phone or by an integrated digital channel. Our customer service advisors handle these inbound interactions collecting relevant information to record the absence on your platform.
Should your process allow an employee to speak to an in-house clinician, the advisor can arrange a call back for the employee, whilst calls which indicate a clinical emergency will be actioned in line with your escalation processes.
We will collaborate with you to align quality monitoring procedures in adherence to agreed SLAs, and all calls are recorded and available for review.
Dedicated to You
and Your Customers
Customer
service experts
Quality
assurance
We’ll adapt
to your systems
Performance
reports
Recorded
communications
Transparent
invoicing
A Trusted Partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
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24/7 Availability UK based Bespoke service